Tires fitted at FISH CREEK NISSAN*

Tires had not arrived on the original date of installation. Neither the Installer nor Blackcircles notified me in advance. I was at the dealership for approximately 40 minutes before they realized they did not have the tires. I contacted Blackcircles and left a message. I called again later the same day, and explained the problem to Rob. He promised to find out what happened. I did not hear again from Rob. I recontacted Blackcircles two days later, and left another message. Finally, got a return call from them, from a fellow who did not seem to think there was much of a problem. While he apologized, he was not very willing to recontact the Installer to get a new date. He recommended that I do that. There was no mention of compensation for the delay and communication issues. I learned the tires were delivered late on the original install date. Neither the Installer or Blackcircles contacted me to promptly fix this problem. After I made a new appointment, subsequent installation went fine. This whole process was a bit of a mess, with no one taking responsibility for the delay.

I had made an appointment with the installer, they kept the start time but took all day to complete the install. I had places to be and the appointment time was made purposely weeks in advance.

Fish Creek Nissan was outstanding. Very professional from check in, getting a shuttle home and then pick up again when the install was complete.

I had an appointment for the Saturday before Thanksgiving. I received two emails from you confirming that the appointment was confirmed. But when I arrived at the service center, I found no one there, it was a day off. I called your office and asked to resolve the issue of rescheduling the application for wheel installation for the following week. And no one did it. The service center told me that there was a window for mid-November, which is kind of late for winter tires in Canada. No suggestions for solving this rather non-customer-oriented issue came from you. Therefore, I will transfer this review to Google Maps.

I got there before scheduled time. They took longer than expected time to install the tires. Overall, a good experience.

Reasonable price, shuttle service back home and pick up when car was ready, finished same day car was dropped off

I was out of town, my daughter took my car over, she told me everything went well, although the appointment was just a time to arrive the car was there for hours

Apparently, there was a miscommunication on the appointment booking. I had ordered tires and wheels. When my appointment occurred they took my current tires off of my current wheels and put my new tires on my old wheels. Then they gave me my old tires but kept my new wheels. They were unaware that the wheels I ordered were related to the tires. After explaining the issue, they re-did the mounting & balancing at no charge. However, there was evidently a disconnect in the appointment booking process.

The 1st appointment was cancelled by but when I phoned, it appeared at first nobody knows. In their good faith, I was rescheduled the next week. All went well.

The Installer was unable to perform a wheel alignment on a truck which was not stipulated when the installation was booked.They did not call and advise me that was the case but told me when I picked up the truck. this resulted in going to another dealership to get the work done.

Have no complaints at all. Everything went smooth and done in a timely fashion.

Good, flexible hours. Courteous, efficient and no nonsense.

Professional service from a professional dealership.

Did not know about the car being worked on.

Very good service